Contact Us

Game and billing support both run through Get help, inside Petra's Villa. Open a ticket and our AI helper answers right away. If it can’t solve it, a human from our team takes over in the same ticket. Use it for:

• Bugs, crashes, or something not working right
• A purchase that didn’t show up
• Refund requests and billing questions
• Help with a season or your account
• Feedback and ideas

1. Make sure you’re signed in.
2. From the home screen, tap the menu in the top-right corner. Your account opens.
3. Next to Help, tap Get help, then New ticket.

In the middle of a season? Its menu has Get Help too. Replies land in the same ticket, and a red dot on the menu tells you one is waiting. Can’t sign in? Use the email at the bottom of this page.

You cancel or change a subscription in the place you bought it. Not sure where that was? Open your account: the line under Plan says where you’re billed.

Subscribed on the web

1. From the home screen, tap the menu in the top-right corner. Your account opens.
2. Next to Plan, tap Manage.
3. Tap Cancel subscription to cancel, or Manage billing to change your plan, update your card, or see your invoices.

Subscribed on iOS (App Store)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then Subscriptions.
3. Find Petra's Villa and tap Cancel Subscription.

Subscribed on Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments & subscriptions, then Subscriptions.
3. Find Petra's Villa and tap Cancel subscription.

Canceling stops the next charge. You keep your plan until the end of the period you’ve already paid for. A subscription bought on a phone can only be managed on that device, and one bought on the web only on the web. Stuck, or want a refund? Open a ticket in Get help.

This is permanent and can’t be undone. Your profile, characters, seasons, and progress will all be removed from your account. Full details are on the Delete Account page.

1. Make sure you’re signed in.
2. From the home screen, tap the menu in the top-right corner. Your account opens.
3. At the bottom, tap Danger zone, then Delete account…
4. Type your username to confirm, then tap Delete Account. You’ll be signed out immediately.

Cancel your subscription first if you have one through the App Store or Google Play. Deleting your account here won’t cancel it, and you’ll keep getting charged. See the section above.